Archive | Call Centres RSS feed for this section

Sick Leave vs Performance

24 Jun

Unite Union Call Centre Organiser Shanna Reeder took a call recently from a Unite Union member upset that she had been giving a bad performance review leading to her missing out on her annual bonus.

The bad performance review was based solely on her taking some unpaid sick leave to care for a terminally ill family member. The union member who wishes not to be identified at this stage, actually had asked for her roster to be modified so she could work part-time temporarily until her situation changed.

Her employer suggested she take some time off (unpaid) and while at first the member was concerned about not earning income for that time, she did eventually accept the offer. At no time was the member warned that taking this time off to be with her family would impact on her performance, and thus her annual bonus.

Continue reading