Zero Hour Myths exposed by Fast Food worker survey

A major survey of fast food workers in New Zealand has

exposed the reality of “Zero Hour Contracts” for workers and some of the myths used to justify them.

Over a thousand fast food union members working for the major brands in New Zealand responded to Unite Union’s online survey, with nearly 700 giving detailed information on their working hours over the previous four weeks. That is the biggest response Unite Union has ever had to a member survey.

“Unfortunately it confirms in detail what we already knew from our worksite visits” said Unite Union National Secretary Gerard Hehir.

“Most fast food workers are willing and able to work more hours on a regular basis but are simply not given the opportunity. Over half who took part actually want an increase to 35 hours or more a week. We know hours become available on regular basis as other staff leave, but the companies choose to employ new staff and allocate hours week to week rather than offer any security of income.”

SEVEN “ZERO HOUR” MYTHS VS REALITY

Some employers and politicians are trying to defend “zero hours” contracts as in the workers’ interest and trying to shift the focus away from the core problem of not having 

Results from Unite Union’s survey of fast food workers shows how far these ‘myths” are form reality:

Myth 1: Zero Hours Contracts give workers the flexibility they want.

Many fast food workers do want part-time work (although many who are part- time want to be full time – half of all workers wanted additional hours that would take them to 35 hours a week or more). There is a huge difference between regular part-time work with regular hours and a zero hours contract where you only find out your weekly hours and shifts a few days before they start. Fast food companies like the flexibility of zero hours contracts – their workers do not.

79% in the survey said that changes to their weekly hours causes them problems with paying basic living costs like rent, power, phone, food and transport. 42% said these problems happen on a regular basis. The comments on the difficulties roster changes caused were numerous and disturbing:

“If my hours drop anymore I won’t be able to feed my family.”

“It has severely affected my credit rating, I was referred to the nz budgeting service, due to my hours getting cut my bills suffered, I received over $4000 in police fines as I couldn’t afford to reg and wof my car due to change in my hours/income. My children lived off noodles and eggs for their main meal approx 4 times a week. Last but not least, I had to resort to criminal activity to ensure my children had lunch for school and warm clothes/shoes during the winter. Desperate times called for desperate measures “

“Most the time i have to put off a different bill each week to be able to pay rent or buy food there has been a few times and a whole month where I
haven’t been able to buy any food at all because my hours were cut down. I use to be on 45 a week now I’m lucky to get 25.”

“One staff member with 2 children under three has had her hours almost halved in about 5 weeks and management just argue the point and don’t listen”

Myth 2: Zero Hour contracts are jobs where you can’t work for someone else and you have to wait by the phone ready to work at a moments notice.

Those are just one type of these contracts. In fact a “zero hours contract” is just what it says: an employment agreement where there are no guaranteed hours, regardless of whether you are told your hours week by week or day by day. Apart from a few salaried managers, all fast food workers are on zero hours contracts, along with tens of thousands of other workers in the hospitality and retail sectors. Our survey showed that fast food workers worked an average of 25.5 weekly rostered hours, but that they also worked an average of 3.2 additional hours at short notice.

Fast food strikes in US

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FAST-FOOD WORKERS STRIKE IN 190 CITIES AS FIGHT FOR $15, UNION RIGHTS GROWS IN NEW INDUSTRIES

Push for Higher Pay Spreads as Home Care Workers, Convenience Store Cashiers, Discount Store Clerks, Airport Cleaners and Ramp Workers, Walmart Associates, Federally-Contracted Service Workers Call for $15 an Hour

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In Just Two Years, Fast Food Cooks and Cashiers Have Sparked Broad Movement to Lift Wages for Families Living on the Brink—8 Million Low-Wage Workers Have Already Seen Raises

Two years after 200 New York City fast-food workers walked off their jobs, sparking a nationwide movement for $15 and union rights, cooks and cashiers at McDonald’s, Burger King, Wendy’s and other major national chains went on strike Thursday in more than 190 cities— the most ever—joined for the first time by convenience store clerks and dollar-store workers in two dozen cities.

Dignity: Fast-food workers and a new form of labor activism.

A demonstration by fast-food workers last week in Manhattan. One recent study found that fifty-two per cent of fast-food workers require some form of public assistance.

(The following article is reprinted from the New Yorker. It is quite long but gives a very well-written close up and personal look at the US fast foodworkers campaign through the eyes of one of its worker activists – single mum Arisleyda Tapia.)

By William Finnegan

For the customers, nothing has changed in the big, busy McDonald’s on Broadway at West 181st Street, in Washington Heights. Promotions come and go—during the World Cup, the French-fry package was suddenly not red but decorated with soccer-related “street art,” and, if you held your phone up to the box, it would download an Augmented Reality app that let you kick goals with the flick of a finger. New menu items appear—recently, the Jalapeño Double and the Bacon Clubhouse, or, a while back, the Fruit and Maple Oatmeal. But a McDonald’s is a McDonald’s. This one is open twenty-four hours. It has its regulars, including a panel of older gentlemen who convene at a row of tables near the main door, generally wear guayaberas, and deliberate matters large and small in Spanish. The restaurant doesn’t suffer as much staff turnover as you might think. Mostly the same employees, mostly women, in black uniforms and gold-trimmed black visors, toil and serve and banter with the customers year after year. The longtime manager, Dominga de Jesus, bustles about, wearing a bright-pink shirt and a worried look, barking at her workers, “La linea! La linea! ”

Behind the counter, though, a great deal has changed in the past two years. Among the thirty-five or so non-salaried employees, fourteen, at last count, have thrown in their lot with Fast Food Forward, the New York branch of a growing campaign to unionize fast-food workers. Underneath the lighted images of Big Macs and Chicken McNuggets, back between the deep fryer and the meat freezer, the clamshell grill and the egg station, the order screens and the endless, hospital-like beeping of timers, there have been sharp and difficult debates about the wisdom of demanding better pay and forming a union.

Restaurant Brands offers Chief Exec a $1m bonus

Restaurant Brands chief executive Russel Creedy

Restaurant Brands, the owner of the KFC, Pizza Hut, Starbucks and Carl’s Jr brands in NZ, is offering its chief executive Russel Creedy a $1million bonus if he meets certain targets.

The bonus will apply from the July 2015 financial year if he achieves a $4 share price over 40 consecutive days or there is a takeover offer at that price. the current price is $3.36 a share.

Unite Union doesn’t begrudge anyone a fair days pay for a fair days work we are not sure that this is value for money and wonder if simply increasing the share price is a measure of company success.

Often Chief Executives receive perverse motivations as a result of simplistic targets like this. Sometime a share price boost is achieved by buying back shares. Sometimes companies get forced to seek short term returns rather than long-term gain by get rich quick schemes. Sometimes those schemes can involve squeezing workers wages or pushing staffing levels down to intolerable levels.

We hope that is not Mr Creedy is not perversely motivated by the carrot of a $1 million bonus but it is hard not to see that as an inevitable outcome.

That means Unite will need to be very focused on protecting wages and hours of work in the next round of negotiations which begin in early 2015.

Putting an end to zero-hour contracts in 2015

By Mike Treen, National Director, Unite Union

All around the world attention is being drawn to what have been dubbed in the UK “zero-hour contracts”. These are contracts that don’t have any guaranteed hours even though the worker may be regularly employed.

Unite Union has been struggling with exactly this problem since we started organising in sectors that had lost union protection during the 1990s.

What we discovered was that large sectors of the working class in this country had no guaranteed hours of work. This applied to fast food restaurants, security, cinemas, call centres and hotels. This doesn’t just apply to completely casualised sectors. The SkyCity Casino in Auckland is a 24-7 business with over 3000 staff. It knows pretty exactly how many customers it will have on any particular day of the week. It has every ability to have most workers on full-time contracts. Instead it keeps two out of three workers on part time contracts with only 8 hours of work guaranteed each week.

US Fast-Food Workers Intensify Fight for $15 an Hour

From The New York Times

By STEVEN GREENHOUSEJULY 27, 2014

ADDISON, Ill. — As labor gatherings go, this one was highly unusual — 68 workers arrived on charter buses from St. Louis, 100 from New York City and 180 from Alabama, Georgia and the Carolinas. Fifty flew in from Los Angeles and two dozen from Seattle.

Robert Martin, of Greensboro, N.C., displays a button in support of a higher minimum wage for fast food workers. The convention was held four miles from McDonald’s headquarters

These were not well-paid carpenters or autoworkers heading to their annual convention, hoping to sneak in a round of golf. Rather they were fast-food workers — 1,200 of them — from McDonald’s, Burger King and other chains, eager to pursue their ambitious goal of creating a $15-an-hour wage floor for the nation’s four million fast-food workers.

Crowding over the weekend into an expo center in this suburb west of Chicago, many wore boldly lettered T-shirts proclaiming “We Are Worth More” and “Raise Up for $15.”

PIZZAHURT! Justice for the Pizza Hut Callcentre – Joe Carolan Speaks

https://www.facebook.com/events/1497674530468897/?ref_newsfeed_story_type=regular

#PIZZAHURT! Rally for fair redundancy pay for Pizza Hut workers 3.30pm Thursday

RALLY FOR JUSTICE FOR THE PIZZA HUT CALL CENTRE WORKERS

We deserve fair redundancy pay.

330pm, 666 Great South Road, Penrose.

For further info contact Malcolm Scott, Unite Delegate 021 177 8493 or Joe Carolan, Unite Union Campaigns Officer 029 44 55 702

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11292536

By Malcolm Scott, Unite Union Delegate
The pizza hut callcentre has been in existence for about 20 years in various forms. I started with the callcentre 12 years ago, soon after it re-located from the original corporate office to an office suite in mid-town, central auckland. Originally, we processed all pizza hut and KFC phone orders. Later, the KFC delivery service was discontinued. 9 1/2 years later, after extensive downsizing due to increasing automation of the pizza hut ordering process, it was annouced that we were getting restructured and re-located to the new head office, in penrose. Most of the remaining staff were laid off. One woman, who had been with the callcentre since the start and was unable to relocate due to her failing health, lost her job and was forced into retirement. She got nothing from the company aside from the legally mandated residual leave entitlement.

No payouts for Pizza Hut call centre staff

Reprinted from the Herald on Sunday, 13/7/14
By John Weekes

At 74, Nora Scott-Mackie has lost her job at Pizza Hut

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A 74-year-old office worker made redundant after 18 years has been told she won’t get a payout from her Pizza Hut bosses.

But Nora Scott-Mackie, one of 15 losing their jobs with the closure of the company’s call centre, was offered a position cooking pizzas or on the shop floor.

"They said: ‘There are other jobs, look on our website. Of course the shops will be looking for people.’ But they never elaborated what we’d be doing. I can’t see me down in the shop, serving people."